Effective date: September 18, 2026
Overview
We want you to be happy with your purchase from ARBITRARY ZEN. Physical merchandise purchased directly through skillhead.com may be returned under the terms below. You must contact us within 30 days of delivery to request a return.
Starting a Return
Email support@skillhead.com before sending anything back. Please include your name, order number, the item you want to return, and the reason for the return. For damaged, defective, or incorrect merchandise, please also include clear photographs of the item and packaging.
Do not mail a return until it has been approved. We will provide the correct return address and instructions by email.
Return Eligibility
To qualify for a return, merchandise must be unused, unworn, unwashed, and in the same condition in which it was received. Original packaging should be included when applicable. We may decline a return or reduce the refund when an item shows wear, damage, alteration, or missing parts that were not caused by our error.
Items That Cannot Be Returned
- Custom-made or personalized merchandise
- Digital or downloadable products after they have been delivered or accessed
- Items clearly marked Final Sale before purchase
These restrictions do not apply when an item is defective, damaged upon arrival, incorrect, or when a return is otherwise required by law.
Damaged, Defective, or Incorrect Items
Please contact us within 30 days of delivery if your order arrives damaged, defective, or incorrect. After reviewing the issue, we may offer a replacement, exchange, or refund. If we require the item to be returned because of our error, ARBITRARY ZEN will cover reasonable return-shipping costs.
Return Shipping
For an approved return involving correctly fulfilled, non-defective merchandise, the customer is responsible for return-shipping costs. Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by law.
We recommend using a trackable shipping method and keeping your shipping receipt. We cannot issue a refund for a return that is lost or damaged before it reaches us.
Refunds
We will inspect approved returns after they arrive and email you with the result. If approved, the refund will be issued to the original payment method, normally within 5–10 business days after inspection. Your bank or card provider may need additional time to post the credit.
Exchanges
Exchanges depend on product availability. Contact us before returning an item so we can confirm whether the requested replacement is available. For exchanges involving correctly fulfilled, non-defective merchandise, the customer is responsible for return shipping.
Sale Items
Discounted merchandise follows the same return policy as regularly priced merchandise unless the product was clearly marked Final Sale before purchase.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to stop the order before shipment, but cancellation is not guaranteed once processing or shipping has begun.
Need Help?
For return, exchange, or refund questions, contact support@skillhead.com.